 Hire Association Europe is the combination of two leading trade associations; HAE and EHA, with member hire and rental companies in the UK, Ireland and continental Europe. The Association is unique in that it brings together the diverse sectors involved in hire: HAE with membership from tool and equipment and plant; and EHA with membership from audio visual, catering, inflatable, marquee and portable sanitation hire sectors. Our supplier members also add a valuable component to our Association. Members range from major national and international multi-site businesses, to regional hire businesses and many companies operating from one or more location. Hire Association Europe is held up as Model Trade Association by the Government. We are a non-profit making organisation, limited by guarantee. Hire Association Europe can trace its roots back to 1974. HAE and EHA offer guidance to member companies to assist in improving industry standards to supporting campaigns to increase the awareness of the benefits of hire to end users. The Associations act in partnership with Government agencies and serve the hire industry through lobbying on behalf of its membership. HAE and EHA play a strategic role in support of the promotion and protection of the hire and rental industry. Hire Association Europe exists to: • Promote a profitable, sustainable and customer centred hire and rental industry • Encourage members to adopt the highest standards of safety and ongoing maintenance • Offer bespoke training and ongoing skill development opportunities in the industry • Make the case for our industry to Government, regulators, other agencies, the media and general public based on member information, research and analysis Working with our members we have devised a voluntary Code of Conduct which seeks to amplify these goals. As with most documents of this nature, it is for member companies to formulate and manage policies relating to consumer and other relationships, but we ask that they understand and adhere to the principles set out in the Code. Where a grievance does occur in relation to the hire and rental activities of our members, Hire Association Europe will facilitate arbitration to assist with resolution. STANDARD TERMS These terms are applicable to all members and cover all of the hire and rental services provided by members of Hire Association Europe. Members are encouraged to: GENERAL Conduct their business lawfully and comply with all relevant legislation and judicial decisions and trade fairly and responsibly. Behave at all times with honesty and integrity and endeavour to ensure that all other persons with whom the member has a commercial relationship, behave similarly. Members will not, knowingly, misrepresent facts to a customer concerning any aspect of a hire or rental transaction. HIGHEST STANDARDS Observe the Code of Conduct, which protects the interests of all customers ensuring that the services provided are of the highest possible standard. PREMISES Operate from a suitable place of business and comply in full with all relevant regulations. In premises where customers are dealt with, the facility should be clean with a professional appearance, disciplined and well-regulated. BUSINESS HOURS Display hours of business prominently on premises and, where possible, on delivery notes. TRAINING Ensure that their staff, are adequately trained to a standard at least as high as that provided by Hire Association Europe Training programmes and to maintain a training log book for future reference. ADVERTISING Ensure that all their advertising and literature will contain no misleading or inaccurate statements, use their best endeavours to avoid such misleading statements and comply with the codes and standards set by the Advertising Standards Authority. STAFF ACCESS Ensure that a copy of the Code of Conduct is distributed to all operating locations of the member and that all operational staff have a proper understanding of the Code. CUSTOMER ACCESS Provide a copy of the full Code of Conduct, when requested by a customer. INSURANCE Ensure that they hold adequate insurance to cover any possible claims made by customers |
